
Today’s consumer is always on the go, and plenty of companies make it their mission to get their products in their hands as quickly as possible. We’re all accustomed to self-service gas stations, drive-through windows, and ordering products online, and we now interact with far fewer employees when we go shopping. Many big box retailers and grocery stores now encourage customers to schedule curbside pick-ups, and they even require customers to scan their own merchandise when they dare to set foot in the store. But whatever happened to the good ol’ days when shopkeepers used to actually “make a fuss” when customers walked through the front door?














